Cancellations and Refunds

With the Getnet Payment Link API, you can cancel and refund previously authorized card transactions through the Getnet Portal, the Getnet mobile app, or the API. You never handle sensitive card data, and you get a secure, compliant way to reverse payments.

Key points about cancellations and refunds:

Cancellations are available only for card transactions. For other payment methods, you may need to coordinate with the bank or payment provider.
Merchants can locate the transaction in their sales history, select it, and request cancellation or refund.
Refunds can be full or partial, depending on the transaction, the merchant’s available settlement balance, and the number of days since the original authorization.

Refund timing and rules:

Same-day cancellation: Only a full refund of the transaction amount is allowed.
Next-day and later cancellations: Both full and partial refunds are permitted.
Each country may have a specific cutoff time.
Transactions authorized very close to the cutoff time (for example, 11:55 PM) can only be canceled 20–30 minutes after authorization. The transaction needs this time to be fully confirmed. We recommend that you send these requests after 12:30 AM local time.

Additional considerations:

Cancellations and refunds must be processed through Getnet systems to ensure proper handling and compliance.
Refunds follow the rules of the card network and the processing timelines of the card issuer or bank.
The merchant’s available balance may limit the amount that can be refunded immediately.

By following these procedures, merchants can efficiently manage transaction reversals, reduce operational risk, and maintain a secure and reliable payment experience for their customers.

First Steps

Core Concept

Reference

Payment Guides

Cancellations and Refunds

See also