Errors
When a request fails, the Getnet API returns a
status_code property carrying an error code.Use that code to find the matching description in the tables below.
Credit/debit errors
The codes for credit and debit payments are grouped by HTTP status.
400-Bad request
These codes come with HTTP status 400 (Bad Request).
| Error code | Description |
|---|---|
| PAYMENTS-012 | Input amount greater than or equal to the transaction amount |
| PAYMENTS-013 | Invalid portion amount |
| PAYMENTS-015 | Contact issuer |
| PAYMENTS-016 | Invalid NSU |
| PAYMENTS-019 | Invalid card issue date |
| PAYMENTS-020 | Invalid expiration date |
| PAYMENTS-024 | Transaction undone |
| PAYMENTS-025 | Invalid authentication |
| PAYMENTS-026 | Invalid authorization |
| PAYMENTS-029 | Invalid pre-authorization |
| PAYMENTS-044 | Format error |
| PAYMENTS-050 | Contact the institution |
| PAYMENTS-051 | Parameterized negative response |
| PAYMENTS-054 | Pending confirmation |
| PAYMENTS-055 | Transaction cancelled |
| PAYMENTS-056 | Transaction not allowed in this cycle |
| PAYMENTS-058 | Reverse transaction |
| PAYMENTS-060 | Card required in the transaction |
| PAYMENTS-061 | Generic rejection |
| PAYMENTS-066 | Invalid payment method |
| PAYMENTS-068 | Invalid card digit |
| PAYMENTS-069 | Repeated transaction |
| PAYMENTS-070 | Card number does not check |
| PAYMENTS-072 | Non-cancellable transaction |
| PAYMENTS-073 | Transaction already cancelled |
| PAYMENTS-078 | Invalid data on cancellation |
| PAYMENTS-079 | Invalid cancellation amount |
| PAYMENTS-080 | Invalid card |
| PAYMENTS-081 | Exceeds date |
| PAYMENTS-082 | Invalid cancellation |
| PAYMENTS-083 | Use debit function |
| PAYMENTS-084 | Use credit function |
| PAYMENTS-085 | Transaction already made |
| PAYMENTS-090 | Transaction not authorized by the card |
| PAYMENTS-091 | Outside the allowed deadline |
| PAYMENTS-093 | Authorization is already in process |
| PAYMENTS-094 | Authorization to confirm receipt |
| PAYMENTS-098 | Unregistered customer |
| PAYMENTS-117 | Ask the cardholder to call the issuer |
| PAYMENTS-118 | Invalid card or product not enabled |
| PAYMENTS-999 | Unprocessed transaction |
| GENERIC-400 | Invalid credit card Validation error Header validation Error requesting a cancellation Service error Parameter invalid Argument invalid Brand code not enabled Query validation error |
| CANCEL-400 | Bad request on a reversal Denied. Payment already reversed |
401-Unauthorized
These codes come with HTTP status 401 (Unauthorized).
| Error code | Description |
|---|---|
| GENERIC-401 | Unauthorized |
| CANCEL-401 | Invalid client credential on a reversal |
402-Business errors
These codes come with HTTP status 402 and report business errors.
| Error code | Description |
|---|---|
| PAYMENTS-001 | Value not reported |
| PAYMENTS-002 | Invalid card |
| PAYMENTS-003 | Expired card |
| PAYMENTS-004 | Invalid parameter |
| PAYMENTS-005 | Invalid security code |
| PAYMENTS-006 | Invalid card brand |
| PAYMENTS-007 | Operation not allowed |
| PAYMENTS-008 | Invalid data |
| PAYMENTS-009 | Minimum value of the invalid installment |
| PAYMENTS-010 | Invalid number of installments |
| PAYMENTS-011 | Number of installments exceeds limit |
| PAYMENTS-014 | Installment payment not allowed |
| PAYMENTS-022 | Invalid currency code |
| PAYMENTS-023 | Card brand does not belong to the network |
| PAYMENTS-030 | Error in user authentication |
| PAYMENTS-032 | Denied by the issuer |
| PAYMENTS-033 | Invalid establishment |
| PAYMENTS-034 | Unauthorized request |
| PAYMENTS-036 | Request identification |
| PAYMENTS-037 | Transaction in progress |
| PAYMENTS-038 | Invalid transaction |
| PAYMENTS-039 | Invalid transaction amount |
| PAYMENTS-041 | Redo the transaction |
| PAYMENTS-045 | Restricted card |
| PAYMENTS-046 | Lost card |
| PAYMENTS-047 | Stolen card |
| PAYMENTS-048 | Card without registration |
| PAYMENTS-049 | Transaction not allowed to this customer |
| PAYMENTS-052 | Duplicate transaction |
| PAYMENTS-053 | Card locked |
| PAYMENTS-067 | Threshold value exceeded |
| PAYMENTS-077 | Invalid card number |
| PAYMENTS-096 | Credit exceeded |
| PAYMENTS-101 | Offline Authorizer |
| PAYMENTS-102 | Customer with no credit limit |
| PAYMENTS-103 | Transaction not authorized by the authorizing network |
| PAYMENTS-104 | Integration error |
| PAYMENTS-105 | Unauthorized transaction |
| PAYMENTS-109 | There is a transaction to be confirmed |
| PAYMENTS-112 | Non-existent document to cancel |
| PAYMENTS-113 | Insufficient Balance |
| PAYMENTS-114 | Exceeds the Approval Value Threshold |
| PAYMENTS-115 | Exceeds the Withdrawal Frequency Limit |
| PAYMENTS-116 | Authorization refused |
| SERVICE-402 | Error capturing credit transaction Error adjusting credit pre authorization transaction |
| GENERIC-402 | Error on creating postponed transaction Postponed payment is expired Antifraud denied Document invalid Error canceling credit transaction Error validating business requirements |
403-Forbidden
This code comes with HTTP status 403 (Forbidden).
| Error code | Description |
|---|---|
| GENERIC-403 | Payment method is not allowed Brand type is not allowed Service is not enabled Invalid token or previously used token Unauthorized error PIX product not enabled |
404-Not found
These codes come with HTTP status 404 (Not Found).
| Error code | Description |
|---|---|
| PAYMENTS-043 | Record not found |
| PAYMENTS-057 | Transaction does not exist |
| PAYMENTS-076 | Transaction not available |
| PAYMENTS-095 | Authorization not found |
| GENERIC-404 | Error on creating postponed transaction Transaction not found Register was not found |
409-Conflict
This code comes with HTTP status 409 (Conflict).
| Error code | Description |
|---|---|
| GENERIC-409 | The request could not be processed because of conflicting parameters |
412-Precondition failed
This code comes with HTTP status 412 (Precondition Failed).
| Error code | Description |
|---|---|
| GENERIC-412 | Parameter was not found Parameter was not defined |
422-Unprocessable content
These codes come with HTTP status 422 (Unprocessable Content).
| Error code | Description |
|---|---|
| GENERIC-422 | Unprocessable Entity No refunds of partial sales, only full refunds allowed Previously canceled or denied payments cannot be canceled Partial cancellation can only be made after the capture day |
| CANCEL-124 | Denied, violation of law |
| CANCEL-070 | Denied. Operation refund not available for authorized transaction |
| CANCEL-088 | Denied. Insufficient balance for this transaction |
500-Internal server error
These codes come with HTTP status 500 (Internal Server Error).
| Error code | Description |
|---|---|
| PAYMENTS-042 | Invalid response |
| PAYMENTS-059 | Local network problem |
| PAYMENTS-062 | Institution temporarily out of operation |
| PAYMENTS-063 | System malfunction |
| PAYMENTS-064 | Database error |
| PAYMENTS-071 | Temporarily blocked authorizer |
| PAYMENTS-086 | Transaction error |
| PAYMENTS-099 | Uninitialized authorizer |
| PAYMENTS-100 | Disconnected channel |
| PAYMENTS-107 | Communication error |
| PAYMENTS-500 | Internal Server Error |
| GENERIC-500 | The server encountered an unexpected error |
501-Not implemented
This code comes with HTTP status 501 (Not Implemented).
| Error code | Description |
|---|---|
| GENERIC-501 | Invalid response from the upstream server |
503-Service unavailable
These codes come with HTTP status 503 (Service Unavailable).
| Error code | Description |
|---|---|
| PAYMENTS-021 | Issuer System Unavailable - Please Try Again |
| GENERIC-503 | The server is currently unable to handle the request, try again later |
504-Gateway timeout
These codes come with HTTP status 504 (Gateway Timeout).
| Error code | Description |
|---|---|
| PAYMENTS-031 | Timeout |
| PAYMENTS-089 | Internal timeout |
| GENERIC-504 | Connection timeout |
Cancellation and refund errors
Cancellation and refund requests return codes in the
CANCEL- namespace. These codes tell you why the operation was rejected and whether sending the same request again can succeed.The code arrives in the
error_code field of each entry in details:json
{
"message": "Unprocessable Entity",
"name": "Module or service that returned the error",
"status_code": 422,
"details": [
{
"status": "DENIED",
"error_code": "CANCEL-068",
"description": "Unprocessable Entity",
"description_detail": "Denied Transaction already refunded"
}
]
}json
{
"message": "Unprocessable Entity",
"name": "Module or service that returned the error",
"status_code": 422,
"details": [
{
"status": "DENIED",
"error_code": "CANCEL-068",
"description": "Unprocessable Entity",
"description_detail": "Denied Transaction already refunded"
}
]
}Branch on
error_code, not on the HTTP status. The codes below reach you with a 400 Bad Request or 422 Unprocessable Content status. They come from business rules rather than from the request envelope.The
description_detail column shows the string the API returns, verbatim. The API returns some strings in Portuguese. Match on error_code, never on the description text. The Meaning column explains each case in English and is documentation only; it is not part of the response.The Retriable column tells you how to react:
- Yes — the rejection comes from a transient condition or from a value you control. Correct the request or wait, then send it again.
- No — the rejection is final for this transaction. Retrying returns the same code. Resolve the underlying situation or contact Getnet Integration Support.
| Error code | description_detail (returned verbatim) | Meaning | Retriable |
|---|---|---|---|
| CANCEL-001 | The seller informed was not found | The seller does not exist or is not integrated with the platform. | No |
| CANCEL-015 | Transaction not found with payment_id: {paymentId} | No transaction matches the payment_id sent. | Yes |
| CANCEL-016 | Transação original não localizada para cancelamento | The original transaction was not found for cancellation. | Yes |
| CANCEL-019 | Cancelamento com prazo superior ao permitido | The cancellation window has expired. | No |
| CANCEL-020 | Transação já cancelada | The transaction was already canceled. | No |
| CANCEL-021 | Valor do cancelamento maior que o valor da venda | The cancellation amount exceeds the original sale amount. | Yes |
| CANCEL-026 | Denied Its not possible to reverse a {status} transaction | The transaction status does not permit reversal. | No |
| CANCEL-054 | Não é permitido cancelamento de uma transação que está sendo contestada pelo portador | The cardholder has disputed the transaction, which blocks cancellation. | No |
| CANCEL-055 | Débito efetuado conforme contestação do portador | The amount was already debited under the cardholder dispute. | No |
| CANCEL-056 | Não Permitido Cancelamento - Transação regularizada ao portador | The transaction was already settled with the cardholder. | No |
| CANCEL-057 | Transação Não Cancelada - Portador já regularizado | The cardholder was already reimbursed, so no cancellation applies. | No |
| CANCEL-058 | Não é permitido o cancelamento para o mesmo dia da transação original | Cancellation is not allowed on the same day as the original transaction. | Yes |
| CANCEL-059 | Cancelamento parcial já solicitado para data corrente | A partial cancellation was already requested for the current date. | Yes |
| CANCEL-060 | Cancelamento para EC não pertencente a rede do EC do solicitante | The target merchant does not belong to the requesting merchant's network. | No |
| CANCEL-061 | Switch code not found OR Switch code not found for {brand} at acquirer with code: {acquirer_code} | No switch code is configured for the brand or acquirer. | No |
| CANCEL-066 | Denied the amount is not the same as the original amount | The amount does not match the original transaction amount. | No |
| CANCEL-068 | Denied Transaction already refunded | The transaction was already refunded. | No |
| CANCEL-070 | Denied Operation {operation} not available for {situation.status} transaction | The transaction status does not permit this operation. | No |
| CANCEL-072 | EC - Cancelado | The merchant account is canceled. | No |
| CANCEL-083 | Cancelamento não permitido devido à restrição administrativa (EC) | An administrative restriction on the merchant blocks the cancellation. | No |
| CANCEL-084 | Cancelamento não permitido devido à restrição administrativa (cartão) | An administrative restriction on the card blocks the cancellation. | No |
| CANCEL-085 | Cancelamento não permitido devido à restrição administrativa (bin) | An administrative restriction on the BIN blocks the cancellation. | No |
| CANCEL-088 | Denied Insufficient balance for this transaction | The available balance does not cover the refund. | No |
| CANCEL-092 | Its not possible to {operation} with different terminal | The operation must run on the terminal that ran the original transaction. | No |
| CANCEL-092 | Banco emissor sem comunicação | The issuing bank is unreachable. | Yes |
| CANCEL-095 | Sem saldo em aberto | There is no open balance to cancel. | Yes |
| CANCEL-099 | Outros motivos | The acquirer rejected the operation without a specific reason. | Yes |
| CANCEL-100 | Its not possible to refund while other transaction is in progress | Another transaction on the same payment is still in progress. | Yes |
| CANCEL-100 | Formato Inválido | The request format is invalid. | No |
| CANCEL-101 | Timeout durante tentativa de estorno | The reversal attempt timed out. | Yes |
| CANCEL-102 | Timeout durante tentativa de cancelamento | The cancellation attempt timed out. | Yes |
| CANCEL-103 | Não permitido o estorno parcial da venda | The sale does not support partial reversal. | Yes |
| CANCEL-104 | Denied Its not possible to refund More than one transaction has been found | More than one transaction matches the refund parameters. | No |
| CANCEL-109 | Denied Refund is impossible yet because the migration is not completed | The seller migration is not complete, so refunds are unavailable. | Yes |
| CANCEL-199 | Problemas no processamento - Tente novamente | Processing failed. Send the request again. | Yes |
| CANCEL-999 | Outros motivos [PNMS] | The provider rejected the operation without a specific reason. | No |
CANCEL-092 and CANCEL-100 each appear twice, with unrelated meanings and opposite retry behavior. Read the description_detail to tell the two cases apart.Three more cancellation codes are grouped with their HTTP status earlier on this page.
CANCEL-124 sits under 422-Unprocessable content. CANCEL-400 and CANCEL-401 sit under 400-Bad request and 401-Unauthorized.In
CANCEL-400 and CANCEL-401 the numeric suffix is the HTTP status. In the codes listed above it is a business rule number instead. CANCEL-100 and CANCEL-109 are business rules, not HTTP statuses.Boleto errors
Boleto payments have their own error codes.
402-Business error
All Boleto business errors share the error code PAYMENTS-402. Each entry pairs a detail code with its description.
| Error code | Description |
|---|---|
| PAYMENTS-402 | 00001 - Our invalid/incompatible number |
| 00007 - Invalid document species | |
| 00016 - Invalid expiration date | |
| 00057 - Incorrect drawee ZIP code | |
| 00058 - Incorrect CPF/CNPJ | |
| 00093 - Title value not reported | |
| 00098 - Invalid Issue Date | |
| 00100 - Issue date greater than due date | |
| 00102 - Address of the drawee not informed | |
| 00103 - Municipality of the drawee not informed | |
| 00107 - Incorrect federation unit | |
| 00113 - Invalid discount amount | |
| 00124 - Zip code of the drawee not found | |
| 00128 - Invalid protest code | |
| 00145 - Invalid document type | |
| 00147 - Number of days for invalid protest | |
| 00160 - Neighborhood of the drawee not informed | |
| 00176 - Record not found | |
| 00422 - Inconsistent certificate | |
| 00423 - Station is not of the agreement | |
| 00424 - Agreement not marked for message exchange for online entry | |
| 00425 - Environment marked as test and NSU is not test | |
| 00426 - Environment marked as production with test NSU | |
| 00427 - Station code does not belong to the agreement | |
| 00428 - Agreement is not active | |
| 00429 - Invalid discount type | |
| 00430 - Exempt with discount value | |
| 00431 - Field our non-numeric number | |
| 00432 - Client does not have online entry | |
| 00433 - Invalid discount deadline |
Transactions denied by Antifraud
The following table lists the codes for transactions denied by Antifraud, with a description of each.
| Error code | Description |
|---|---|
| 200 250 0700 2000 480 481 | Transaction denied by Antifraud system security rule |
| 0150 | Transaction sent with the "amount" field filled with the null or invalid amount |
| 0902 101 102 | Transaction sent with the "required" field filled with the null or invalid amount |
| 231 0400 202 | Incorrectly filled in credit card details |
| 400 0330 0500 0600 1300 1800 | The credit card issuer did not approve the transaction. |
| 234 0901 0000 0903 150 151 121 500 | Unavailability in the Antifraud system. Contact Getnet. |
ABECS return codes - Brazil
ABECS (Associação Brasileira das Empresas de Cartões de Crédito e Serviços – Brazilian Association of Credit Card and Services Companies) has updated the return codes. The update helps commercial establishments better understand transaction declines.
Return codes are classified into two types:
- Irreversible codes: a different payment method must be requested.
- Reversible codes: the transaction may be resubmitted according to the guidelines in the accompanying spreadsheet.
Getnet is fully prepared to provide customers with the corresponding codes listed in the table below.
| ABECS Code | Card brand | Description | PD Return | Code Type | Message |
|---|---|---|---|---|---|
| 00 | ALL | APROVADA. TRANSACAO EXECUTADA COM SUCESSO | NA | NA | APPROVED TRANSACTION |
| 01 | HIPERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-01] | PAYMENTS-002 | IRREVERSIBLE | CARD NUMBER DOES NOT BELONG TO THE ISSUER |
| 01 | MASTERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-01] | PAYMENTS-002 | IRREVERSIBLE | CARD NUMBER DOES NOT BELONG TO THE ISSUER |
| 12 | HIPERCARD | PARCELAMENTO INVALIDO - NAO TENTE NOVAMENTE [ECOM-12] | PAYMENTS-002 | IRREVERSIBLE | AMOUNT OF INVALID INSTALLMENT |
| 12 | MASTERCARD | PARCELAMENTO INVALIDO - NAO TENTE NOVAMENTE [ECOM-12] | PAYMENTS-002 | IRREVERSIBLE | AMOUNT OF INVALID INSTALLMENT |
| 12 | ELO | VERIFIQUE OS DADOS DO CARTAO [ECOM-12] | PAYMENTS-002 | IRREVERSIBLE | CARD ERROR |
| 64 | ELO | VALOR DA TRANSACAO NAO PERMITIDO - NAO TENTE NOVAMENTE [ECOM-64] | PAYMENTS-039 | IRREVERSIBLE | INVALID MINIMUM TRANSACTION AMOUNT |
| 76 | ELO | CONTA DESTINO INVALIDA - NAO TENTE NOVAMENTE [ECOM-76] | PAYMENTS-034 | IRREVERSIBLE | INVALID OR NON-EXISTENT DESTINATION ACCOUNT |
| 912 | AMEX | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-912] | PAYMENTS-021 | IRREVERSIBLE | OFF-AIR EMITTER |
| 911 | AMEX | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-911] | PAYMENTS-021 | IRREVERSIBLE | SYSTEM FAILURE |
| 04 | ELO | REFAZER A TRANSACAO [ECOM-04] | PAYMENTS-034 | REVERSIBLE | GENERIC |
| 06 | ELO | LOJISTA CONTATE O ADQUIRENTE [ECOM-06] | PAYMENTS-002 | REVERSIBLE | REDO THE TRANSACTION (ISSUER REQUESTS RETRY) |
| R1 | VISA | SUSPENSAO DE PAGAMENTO RECORRENTE PARA SERVICO - NAO TENTE NOVAMENTE [ECOM-R1] | PAYMENTS-605 | IRREVERSIBLE | SUSPENSION OF RECURRING PAYMENT FOR ALL SERVICE |
| 04 | VISA | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-04] | PAYMENTS-034 | IRREVERSIBLE | COLLECT CARD (NO FRAUD) |
| 100 | AMEX | CONTATE A CENTRAL DO SEU CARTAO [ECOM-100] | PAYMENTS-116 | REVERSIBLE | GENERIC |
| 101 | AMEX | VERIFIQUE OS DADOS DO CARTAO [ECOM-101] | PAYMENTS-002 | IRREVERSIBLE | EXPIRED CARD / DT INVALID EXPIRATION |
| 106 | AMEX | EXCEDIDAS TENTATIVAS DE SENHA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-106] | PAYMENTS-008 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED |
| 109 | AMEX | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-109] | PAYMENTS-049 | IRREVERSIBLE | INVALID MERCHANT |
| 110 | AMEX | VALOR DA TRANSACAO NAO PERMITIDO - NAO TENTE NOVAMENTE [ECOM-110] | PAYMENTS-039 | IRREVERSIBLE | INVALID TRANSACTION AMOUNT |
| 115 | AMEX | VERIFIQUE OS DADOS DO CARTAO [ECOM-115] | PAYMENTS-002 | IRREVERSIBLE | CARD ERROR |
| 116 | AMEX | NAO AUTORIZADA [ECOM-116] | PAYMENTS-113 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT |
| 117 | AMEX | SENHA INVALIDA [ECOM-117] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| 122 | AMEX | VERIFIQUE OS DADOS DO CARTAO [ECOM-122] | PAYMENTS-002 | IRREVERSIBLE | CARD NUMBER DOES NOT BELONG TO THE ISSUER |
| 03 | HIPERCARD | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-03] | PAYMENTS-049 | IRREVERSIBLE | INVALID MERCHANT |
| 43 | HIPERCARD | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-43] | PAYMENTS-049 | IRREVERSIBLE | STOLEN CARD |
| 43 | VISA | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-43] | PAYMENTS-049 | IRREVERSIBLE | STOLEN CARD |
| 04 | MASTERCARD | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-04] | PAYMENTS-034 | IRREVERSIBLE | CONFIRMED FRAUD |
| 04 | HIPERCARD | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-04] | PAYMENTS-034 | IRREVERSIBLE | CONFIRMED FRAUD |
| 05 | ELO | CONTATE A CENTRAL DO SEU CARTAO [ECOM-05] | PAYMENTS-116 | REVERSIBLE | CONSULT ACCREDITOR |
| 05 | VISA | CONTATE A CENTRAL DO SEU CARTAO [ECOM-05] | PAYMENTS-116 | REVERSIBLE | GENERIC |
| 05 | MASTERCARD | CONTATE A CENTRAL DO SEU CARTAO [ECOM-05] | PAYMENTS-116 | REVERSIBLE | GENERIC |
| 05 | HIPERCARD | CONTATE A CENTRAL DO SEU CARTAO [ECOM-05] | PAYMENTS-116 | REVERSIBLE | GENERIC |
| 06 | VISA | VERIFIQUE OS DADOS DO CARTAO [ECOM-06] | PAYMENTS-002 | IRREVERSIBLE | CARD NUMBER DOES NOT BELONG TO THE ISSUER |
| 07 | VISA | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-07] | PAYMENTS-049 | IRREVERSIBLE | CONFIRMED FRAUD |
| 12 | VISA | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-12] | PAYMENTS-002 | IRREVERSIBLE | FORMAT ERROR (MESSAGING) |
| 13 | ELO | VALOR DA TRANSACAO NAO PERMITIDO - NAO TENTE NOVAMENTE [ECOM-13] | PAYMENTS-039 | IRREVERSIBLE | INVALID TRANSACTION AMOUNT |
| 13 | HIPERCARD | VALOR DA TRANSACAO NAO PERMITIDO - NAO TENTE NOVAMENTE [ECOM-13] | PAYMENTS-039 | IRREVERSIBLE | INVALID TRANSACTION AMOUNT |
| 13 | MASTERCARD | VALOR DA TRANSACAO NAO PERMITIDO - NAO TENTE NOVAMENTE [ECOM-13] | PAYMENTS-039 | IRREVERSIBLE | INVALID TRANSACTION AMOUNT |
| 13 | VISA | VALOR DA TRANSACAO NAO PERMITIDO - NAO TENTE NOVAMENTE [ECOM-13] | PAYMENTS-039 | IRREVERSIBLE | INVALID TRANSACTION AMOUNT |
| 14 | ELO | VERIFIQUE OS DADOS DO CARTAO [ECOM-14] | PAYMENTS-002 | IRREVERSIBLE | CARD NUMBER DOES NOT BELONG TO THE ISSUER |
| 14 | HIPERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-14] | PAYMENTS-002 | IRREVERSIBLE | SECURITY BREACH |
| 14 | MASTERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-14] | PAYMENTS-002 | IRREVERSIBLE | SECURITY BREACH |
| 14 | VISA | VERIFIQUE OS DADOS DO CARTAO [ECOM-14] | PAYMENTS-002 | REVERSIBLE | INVALID CARD |
| 15 | HIPERCARD | DADOS DO CARTAO INVALIDO - NAO TENTE NOVAMENTE [ECOM-15] | PAYMENTS-002 | IRREVERSIBLE | ISSUER NOT LOCATED - BIN INCORRECT |
| 15 | VISA | DADOS DO CARTAO INVALIDO - NAO TENTE NOVAMENTE [ECOM-15] | PAYMENTS-002 | IRREVERSIBLE | ISSUER NOT LOCATED - BIN INCORRECT |
| 15 | MASTERCARD | DADOS DO CARTAO INVALIDO - NAO TENTE NOVAMENTE [ECOM-15] | PAYMENTS-002 | IRREVERSIBLE | ISSUER NOT LOCATED - BIN INCORRECT |
| 19 | ELO | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-19] | PAYMENTS-002 | IRREVERSIBLE | PROBLEM WITH ACQUIRER |
| 19 | VISA | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-19] | PAYMENTS-002 | IRREVERSIBLE | PROBLEM WITH ACQUIRER |
| 23 | ELO | PARCELAMENTO INVALIDO - NAO TENTE NOVAMENTE [ECOM-23] | PAYMENTS-011 | IRREVERSIBLE | AMOUNT OF INVALID INSTALLMENT |
| 23 | MASTERCARD | PARCELAMENTO INVALIDO - NAO TENTE NOVAMENTE [ECOM-23] | PAYMENTS-011 | IRREVERSIBLE | AMOUNT OF INVALID INSTALLMENT |
| 23 | VISA | PARCELAMENTO INVALIDO - NAO TENTE NOVAMENTE [ECOM-23] | PAYMENTS-011 | IRREVERSIBLE | AMOUNT OF INVALID INSTALLMENT |
| 30 | ELO | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-30] | PAYMENTS-002 | IRREVERSIBLE | FORMAT ERROR (MESSAGING) |
| 30 | MASTERCARD | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-30] | PAYMENTS-002 | IRREVERSIBLE | PROBLEM WITH ACQUIRER |
| 30 | HIPERCARD | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-30] | PAYMENTS-002 | IRREVERSIBLE | PROBLEM WITH ACQUIRER |
| 30 | VISA | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-30] | PAYMENTS-002 | IRREVERSIBLE | PROBLEM WITH ACQUIRER |
| 38 | ELO | EXCEDIDAS TENTATIVAS DE SENHA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-38] | PAYMENTS-008 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED |
| 39 | VISA | UTILIZE FUNCAO DEBITO [ECOM-39] | PAYMENTS-083 | IRREVERSIBLE | INCORRECT FUNCTION (CREDIT) |
| 41 | HIPERCARD | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-41] | PAYMENTS-049 | IRREVERSIBLE | LOST CARD |
| 41 | MASTERCARD | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-41] | PAYMENTS-049 | IRREVERSIBLE | LOST CARD |
| 41 | ELO | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-41] | PAYMENTS-049 | IRREVERSIBLE | LOST CARD |
| 41 | VISA | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-41] | PAYMENTS-049 | IRREVERSIBLE | LOST CARD |
| 43 | MASTERCARD | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-43] | PAYMENTS-049 | IRREVERSIBLE | STOLEN CARD |
| 43 | ELO | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-43] | PAYMENTS-049 | IRREVERSIBLE | STOLEN CARD |
| 53 | VISA | UTILIZE FUNCAO CREDITO [ECOM-53] | PAYMENTS-084 | IRREVERSIBLE | INCORRECT FUNCTION (DEBIT) |
| 56 | ELO | VERIFIQUE OS DADOS DO CARTAO [ECOM-56] | PAYMENTS-002 | IRREVERSIBLE | CARD NUMBER DOES NOT BELONG TO THE ISSUER |
| 51 | VISA | NAO AUTORIZADA [ECOM-51] | PAYMENTS-113 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT |
| 51 | MASTERCARD | NAO AUTORIZADA [ECOM-51] | PAYMENTS-113 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT |
| 51 | HIPERCARD | NAO AUTORIZADA [ECOM-51] | PAYMENTS-113 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT |
| 51 | ELO | NAO AUTORIZADA [ECOM-51] | PAYMENTS-113 | REVERSIBLE | INSUFFICIENT BALANCE/LIMIT |
| 52 | VISA | UTILIZE FUNCAO CREDITO [ECOM-52] | PAYMENTS-084 | IRREVERSIBLE | INCORRECT FUNCTION (DEBIT) |
| 61 | VISA | VALOR EXCEDIDO. CONTATE A CENTRAL DO SEU CARTAO [ECOM-61] | PAYMENTS-114 | REVERSIBLE | EXCESS VALUE |
| 54 | HIPERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-54] | PAYMENTS-002 | IRREVERSIBLE | EXPIRED CARD / DT INVALID EXPIRATION |
| 54 | MASTERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-54] | PAYMENTS-002 | IRREVERSIBLE | EXPIRED CARD / DT INVALID EXPIRATION |
| 54 | ELO | VERIFIQUE OS DADOS DO CARTAO [ECOM-54] | PAYMENTS-002 | IRREVERSIBLE | EXPIRED CARD / DT INVALID EXPIRATION |
| 54 | VISA | VERIFIQUE OS DADOS DO CARTAO [ECOM-54] | PAYMENTS-002 | IRREVERSIBLE | EXPIRED CARD / DT INVALID EXPIRATION |
| 55 | VISA | SENHA INVALIDA [ECOM-55] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| 55 | HIPERCARD | SENHA INVALIDA [ECOM-55] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| 55 | ELO | SENHA INVALIDA [ECOM-55] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| 55 | MASTERCARD | SENHA INVALIDA [ECOM-55] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| 61 | ELO | VALOR EXCEDIDO. CONTATE A CENTRAL DO SEU CARTAO [ECOM-61] | PAYMENTS-114 | REVERSIBLE | EXCESS VALUE |
| 57 | MASTERCARD | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-57] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR THE CARD |
| 57 | HIPERCARD | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-57] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR THE CARD |
| 57 | VISA | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-57] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR THE CARD |
| 57 | ELO | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-57] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR THE CARD |
| 58 | HIPERCARD | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-58] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED |
| 58 | ELO | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-58] | PAYMENTS-049 | IRREVERSIBLE | INVALID MERCHANT |
| 58 | MASTERCARD | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-58] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED |
| 58 | VISA | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-58] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED |
| 59 | VISA | CONTATE A CENTRAL DO SEU CARTAO [ECOM-59] | PAYMENTS-002 | REVERSIBLE | SUSPECTED FRAUD |
| 59 | ELO | CONTATE A CENTRAL DO SEU CARTAO [ECOM-59] | PAYMENTS-002 | REVERSIBLE | SUSPECTED FRAUD |
| 61 | MASTERCARD | VALOR EXCEDIDO. CONTATE A CENTRAL DO SEU CARTAO [ECOM-61] | PAYMENTS-114 | REVERSIBLE | EXCESS VALUE |
| 61 | HIPERCARD | VALOR EXCEDIDO. CONTATE A CENTRAL DO SEU CARTAO [ECOM-61] | PAYMENTS-114 | REVERSIBLE | EXCESS VALUE |
| 76 | VISA | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-76] | PAYMENTS-034 | IRREVERSIBLE | INVALID REVERSAL |
| 77 | ELO | CONTA ORIGEM INVALIDA - NAO TENTE NOVAMENTE [ECOM-77] | PAYMENTS-600 | IRREVERSIBLE | INVALID OR NON-EXISTENT SOURCE ACCOUNT |
| 62 | ELO | CARTAO NAO PERMITE TRANSACAO INTERNACIONAL [ECOM-62] | PAYMENTS-045 | IRREVERSIBLE | DOMESTIC CARD - INTERNATIONAL TRANSACTION |
| 62 | VISA | CARTAO NAO PERMITE TRANSACAO INTERNACIONAL [ECOM-62] | PAYMENTS-045 | IRREVERSIBLE | DOMESTIC CARD - INTERNATIONAL TRANSACTION |
| 62 | MASTERCARD | CARTAO NAO PERMITE TRANSACAO INTERNACIONAL [ECOM-62] | PAYMENTS-045 | IRREVERSIBLE | DOMESTIC CARD - INTERNATIONAL TRANSACTION |
| 62 | HIPERCARD | CARTAO NAO PERMITE TRANSACAO INTERNACIONAL [ECOM-62] | PAYMENTS-045 | IRREVERSIBLE | DOMESTIC CARD - INTERNATIONAL TRANSACTION |
| 63 | ELO | VERIFIQUE OS DADOS DO CARTAO [ECOM-63] | PAYMENTS-002 | IRREVERSIBLE | SECURITY BREACH |
| 63 | VISA | VERIFIQUE OS DADOS DO CARTAO [ECOM-63] | PAYMENTS-002 | REVERSIBLE | INVALID CARD |
| 63 | HIPERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-63] | PAYMENTS-002 | REVERSIBLE | SUSPECTED FRAUD |
| 63 | MASTERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-63] | PAYMENTS-002 | REVERSIBLE | SUSPECTED FRAUD |
| 64 | VISA | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-64] | PAYMENTS-039 | IRREVERSIBLE | (buyer's denial) FAILURE TO COMPLY WITH ANTI-MONEY LAUNDERING LAWS |
| 64 | AMEX | PARCELADO NAO PERMITIDO PARA CARTAO [ECOM-64] | PAYMENTS-014 | IRREVERSIBLE | INSTALLMENTS NOT ALLOWED FOR THE CARD |
| 64 | MASTERCARD | PARCELADO NAO PERMITIDO PARA CARTAO [ECOM-64] | PAYMENTS-014 | IRREVERSIBLE | INSTALLMENTS NOT ALLOWED FOR THE CARD |
| 65 | VISA | QTDADE DE SAQUES EXCEDIDA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-65] | PAYMENTS-115 | REVERSIBLE | AMOUNT OF WITHDRAWALS EXCEEDED |
| 65 | ELO | QTDADE DE SAQUES EXCEDIDA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-65] | PAYMENTS-115 | REVERSIBLE | AMOUNT OF WITHDRAWALS EXCEEDED |
| 68 | AMEX | TIMEOUT | PAYMENTS-031 | REVERSIBLE | TIMEOUT |
| 68 | ELO | TIMEOUT | PAYMENTS-031 | REVERSIBLE | TIMEOUT |
| 65 | MASTERCARD | QTDADE DE SAQUES EXCEDIDA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-65] | PAYMENTS-115 | REVERSIBLE | AMOUNT OF WITHDRAWALS EXCEEDED |
| 65 | HIPERCARD | QTDADE DE SAQUES EXCEDIDA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-65] | PAYMENTS-115 | REVERSIBLE | AMOUNT OF WITHDRAWALS EXCEEDED |
| 74 | VISA | SENHA INVALIDA - NAO TENTE NOVAMENTE [ECOM-74] | PAYMENTS-008 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD ENCRYPTION ERROR |
| 74 | ELO | SENHA INVALIDA - NAO TENTE NOVAMENTE [ECOM-74] | PAYMENTS-008 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD ENCRYPTION ERROR |
| 75 | HIPERCARD | EXCEDIDAS TENTATIVAS DE SENHA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-75] | PAYMENTS-008 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED |
| 75 | ELO | EXCEDIDAS TENTATIVAS DE SENHA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-75] | PAYMENTS-008 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED |
| 75 | MASTERCARD | EXCEDIDAS TENTATIVAS DE SENHA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-75] | PAYMENTS-008 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED |
| 75 | VISA | EXCEDIDAS TENTATIVAS DE SENHA. CONTATE A CENTRAL DO SEU CARTAO [ECOM-75] | PAYMENTS-008 | REVERSIBLE | PASSWORD ATTEMPTS EXCEEDED |
| 78 | ELO | DESBLOQUEIE O CARTAO [ECOM-78] | PAYMENTS-053 | REVERSIBLE | NEW CARD WITHOUT UNLOCKING |
| 78 | VISA | DESBLOQUEIE O CARTAO [ECOM-78] | PAYMENTS-053 | REVERSIBLE | NEW CARD WITHOUT UNLOCKING |
| 78 | MASTERCARD | DESBLOQUEIE O CARTAO [ECOM-78] | PAYMENTS-053 | REVERSIBLE | NEW CARD WITHOUT UNLOCKING |
| 81 | VISA | SENHA INVALIDA - NAO TENTE NOVAMENTE [ECOM-81] | PAYMENTS-008 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD ENCRYPTION ERROR |
| 88 | HIPERCARD | SENHA INVALIDA - NAO TENTE NOVAMENTE [ECOM-88] | PAYMENTS-008 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD ENCRYPTION ERROR |
| 88 | MASTERCARD | SENHA INVALIDA - NAO TENTE NOVAMENTE [ECOM-88] | PAYMENTS-008 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD ENCRYPTION ERROR |
| 82 | ELO | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-82] | PAYMENTS-002 | IRREVERSIBLE | INVALID CARD (cryptogram) |
| 82 | VISA | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-82] | PAYMENTS-002 | IRREVERSIBLE | INVALID CARD (cryptogram) |
| 86 | HIPERCARD | SENHA INVALIDA [ECOM-86] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| 86 | VISA | SENHA INVALIDA [ECOM-86] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| 86 | MASTERCARD | SENHA INVALIDA [ECOM-86] | PAYMENTS-008 | REVERSIBLE | INVALID PASSWORD |
| P6 | ELO | SENHA INVALIDA UTILIZE A NOVA SENHA [ECOM-P6] | PAYMENTS-008 | REVERSIBLE | NEW PASSWORD NOT ACCEPTED |
| 03 | VISA | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-03] | PAYMENTS-049 | IRREVERSIBLE | INVALID MERCHANT |
| 91 | HIPERCARD | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-91] | PAYMENTS-021 | REVERSIBLE | OFF-AIR EMITTER |
| 91 | VISA | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-91] | PAYMENTS-021 | REVERSIBLE | OFF-AIR EMITTER |
| 91 | ELO | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-91] | PAYMENTS-021 | REVERSIBLE | OFF-AIR EMITTER |
| 91 | MASTERCARD | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-91] | PAYMENTS-021 | REVERSIBLE | OFF-AIR EMITTER |
| 91 | AMEX | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-91] | PAYMENTS-021 | REVERSIBLE | OFF-AIR EMITTER |
| 92 | VISA | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-92] | PAYMENTS-034 | IRREVERSIBLE | NOT LOCATED BY ROUTER |
| 92 | MASTERCARD | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-92] | PAYMENTS-034 | IRREVERSIBLE | NOT LOCATED BY ROUTER |
| 92 | HIPERCARD | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-92] | PAYMENTS-034 | IRREVERSIBLE | NOT LOCATED BY ROUTER |
| 93 | VISA | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-93] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION DENIED FOR BREACH OF LAW |
| 94 | VISA | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-94] | PAYMENTS-034 | IRREVERSIBLE | DUPLICATE DATE TRACING VALUE |
| 94 | MASTERCARD | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-94] | PAYMENTS-034 | IRREVERSIBLE | DUPLICATE DATE TRACING VALUE |
| 94 | HIPERCARD | CONTATE A CENTRAL DO SEU CARTAO - NAO TENTE NOVAMENTE [ECOM-94] | PAYMENTS-034 | IRREVERSIBLE | DUPLICATE DATE TRACING VALUE |
| 96 | MASTERCARD | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-96] | PAYMENTS-021 | REVERSIBLE | SYSTEM FAILURE |
| 96 | HIPERCARD | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-96] | PAYMENTS-021 | REVERSIBLE | SYSTEM FAILURE |
| 96 | VISA | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-96] | PAYMENTS-021 | REVERSIBLE | SYSTEM FAILURE |
| 96 | ELO | FALHA DE COMUNICACAO - TENTE MAIS TARDE [ECOM-96] | PAYMENTS-021 | REVERSIBLE | SYSTEM FAILURE |
| 99 | ELO | VALOR DIFERENTE DA PRE AUTORIZACAO - NAO TENTE NOVAMENTE [ECOM-99] | PAYMENTS-601 | IRREVERSIBLE | DIFFERENCE - PRE-AUTHORIZATION |
| AB | ELO | UTILIZE FUNCAO CREDITO [ECOM-AB] | PAYMENTS-084 | IRREVERSIBLE | INCORRECT FUNCTION (DEBIT) |
| AC | ELO | UTILIZE FUNCAO DEBITO [ECOM-AC] | PAYMENTS-083 | IRREVERSIBLE | INCORRECT FUNCTION (CREDIT) |
| B1 | VISA | CONTATE A CENTRAL DO SEU CARTAO [ECOM-B1] | PAYMENTS-002 | REVERSIBLE | SURCHARGE NOT SUPPORTED |
| B2 | VISA | CONTATE A CENTRAL DO SEU CARTAO [ECOM-B2] | PAYMENTS-002 | REVERSIBLE | SURCHARGE NOT SUPPORTED BY THE DEBIT NETWORK |
| N0 | VISA | CONTATE A CENTRAL DO SEU CARTAO [ECOM-N0] | PAYMENTS-002 | REVERSIBLE | FORCE STIP |
| N3 | VISA | SAQUE NAO DISPONÍVEL - NAO TENTE NOVAMENTE [ECOM-N3] | PAYMENTS-604 | IRREVERSIBLE | WITHDRAWAL NOT AVAILABLE |
| N4 | VISA | VALOR EXCEDIDO. CONTATE A CENTRAL DO SEU CARTAO [ECOM-N4] | PAYMENTS-114 | REVERSIBLE | EXCESS VALUE |
| N7 | VISA | VERIFIQUE OS DADOS DO CARTAO [ECOM-N7] | PAYMENTS-005 | IRREVERSIBLE | CVV2 FAILED / INVALID |
| N8 | VISA | VALOR DIFERENTE DA PRE AUTORIZACAO - NAO TENTE NOVAMENTE [ECOM-N8] | PAYMENTS-601 | IRREVERSIBLE | DIFFERENCE - PRE-AUTHORIZATION |
| P5 | ELO | SENHA INVALIDA - NAO TENTE NOVAMENTE [ECOM-P5] | PAYMENTS-008 | IRREVERSIBLE | PASSWORD CHANGE / UNLOCK |
| 03 | MASTERCARD | TRANSACAO NAO PERMITIDA - NAO TENTE NOVAMENTE [ECOM-03] | PAYMENTS-049 | IRREVERSIBLE | INVALID MERCHANT |
| R0 | VISA | SUSPENSAO DE PAGAMENTO RECORRENTE PARA SERVICO - NAO TENTE NOVAMENTE [ECOM-R0] | PAYMENTS-605 | IRREVERSIBLE | SUSPENSION OF RECURRING PAYMENT FOR A SERVICE |
| R2 | VISA | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-R2] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ELIGIBLE FOR VISA PIN |
| R3 | VISA | SUSPENSAO DE PAGAMENTO RECORRENTE PARA SERVICO - NAO TENTE NOVAMENTE [ECOM-R3] | PAYMENTS-605 | IRREVERSIBLE | SUSPENSION OF ALL AUTHORISATION ORDERS |
| 180 | AMEX | SENHA INVALIDA - NAO TENTE NOVAMENTE [ECOM-180] | PAYMENTS-008 | IRREVERSIBLE | PASSWORD EXPIRED / PASSWORD ENCRYPTION ERROR |
| 181 | AMEX | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-181] | PAYMENTS-002 | IRREVERSIBLE | FORMAT ERROR (MESSAGING) |
| 200 | AMEX | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE [ECOM-200] | PAYMENTS-049 | IRREVERSIBLE | TRANSACTION NOT ALLOWED FOR THE CARD |
| 6P | VISA | VERIFIQUE OS DADOS DO CARTAO ADQ 4-6P | PAYMENTS-077 | IRREVERSIBLE | Check the Card details |
| 46 | VISA | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE | PAYMENTS-054 | IRREVERSIBLE | ACCOUNT CLOSED |
| 46 | ELO | TRANSACAO NAO PERMITIDA PARA O CARTAO - NAO TENTE NOVAMENTE | PAYMENTS-054 | IRREVERSIBLE | ACCOUNT CLOSED |
| 82 | MASTERCARD | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-82] | PAYMENTS-077 | IRREVERSIBLE | CARD ERROR – DON'T TRY AGAIN |
| 121 | AMEX | ERRO NO CARTAO – NAO TENTE NOVAMENTE [ECOM-121] | PAYMENTS-077 | IRREVERSIBLE | CARD WITH ERROR |
| 79 | MASTERCARD | ERRO NO CARTAO – NAO TENTE NOVAMENTE ADQ 4-79 | PAYMENTS-077 | IRREVERSIBLE | CARD ERROR – DON'T TRY AGAIN |
| 83 | MASTERCARD | ERRO NO CARTAO – NAO TENTE NOVAMENTE ADQ 4-83 | PAYMENTS-077 | IRREVERSIBLE | CARD ERROR – DON'T TRY AGAIN |
| 70 | VISA | VERIFIQUE OS DADOS DO CARTAO [ECOM-70] | PAYMENTS-070 | REVERSIBLE | CHECK THE CARD DATA |
| 70 | MASTERCARD | VERIFIQUE OS DADOS DO CARTAO [ECOM-70] | PAYMENTS-070 | REVERSIBLE | CHECK THE CARD DATA |
| 111 | AMEX | DESBLOQUEIE O CARTAO [ECOM-111] | PAYMENTS-111 | IRREVERSIBLE | UNLOCK THE CARD |
| G3 | GETNET | ESTABELECIMENTO NAO CADASTRADO LIGUE GETNET [ECOM-G3] | PAYMENTS-033 | REVERSIBLE | CONTACT GETNET |
| G4 | GETNET | CARTAO INVALIDO [ECOM-G4] | PAYMENTS-077 | IRREVERSIBLE | INVALID CARD |
| G5 | GETNET | PRODUTO NAO HABILITADO [ECOM-G5] | PAYMENTS-049 | REVERSIBLE | CONTACT GETNET |
| RT | GETNET | TRANSACAO REJEITADA ENTRAR EM CONTATO COM A GETNET [ECOM-RT] | PAYMENTS-701 | REVERSIBLE | UNAUTHORIZED TRANSACTION |
| RE | GETNET | TRANSACAO NAO AUTORIZADA LIMITE DE TENTATIVAS EXCEDIDO [ECOM-RE] | PAYMENTS-701 | IRREVERSIBLE | UNAUTHORIZED TRANSACTION |
| MD | GETNET | TRANSACAO NÃO AUTORIZADA ENTRAR EM CONTATO COM A GETNET [ECOM-MD] | PAYMENTS-701 | REVERSIBLE | UNAUTHORIZED TRANSACTION |
| TA | GETNET | TRANSACAO REJEITADA ENTRAR EM CONTATO COM A GETNET [ECOM-TA] | PAYMENTS-701 | REVERSIBLE | UNAUTHORIZED TRANSACTION |
| MB | GETNET | TRANSACAO NÃO PERMITIDA REGRAS DE BANDEIRA. NÃO TENTE NOVAMENTE [ECOM-MB] | PAYMENTS-701 | IRREVERSIBLE | UNAUTHORIZED TRANSACTION |
| BP | GETNET | TRANSACAO NÃO PERMITIDA ESTABELECIMENTO BLOQUEADO [ECOM-BP] | PAYMENTS-701 | IRREVERSIBLE | UNAUTHORIZED TRANSACTION |
| NW | GETNET | TRANSACAO NÃO PERMITIDA REGRAS DE BANDEIRA. NÃO TENTE NOVAMENTE [ECOM-NW] | PAYMENTS-701 | IRREVERSIBLE | UNAUTHORIZED TRANSACTION |
| 46 | MASTERCARD | TRANSACAO NAO PERMITIDA – NAO TENTE NOVAMENTE [ECOM-46] | PAYMENTS-707 | IRREVERSIBLE | TRANSACTION NOT ALLOWED – DO NOT TRY AGAIN |
| 72 | MASTERCARD | CONTA INDISPONIVEL – CONTATE A CENTRAL DO SEU CARTAO [ECOM-72] | PAYMENTS-708 | IRREVERSIBLE | ACCOUNT UNAVAILABLE – CONTACT YOUR CARD CENTER |
| 5C | VISA | TRANSACAO NAO PERMITIDA CONTATE A CENTRAL DO SEU CARTAO [ECOM-5C] | PAYMENTS-709 | IRREVERSIBLE | TRANSACTION NOT ALLOWED CONTACT YOUR CARD CENTER |
| 9G | VISA | CONTATE A CENTRAL DO SEU CARTAO [ECOM-9G] | PAYMENTS-710 | IRREVERSIBLE | CONTACT YOUR CARD CENTER |
| 15 | ELO | VERIFIQUE OS DADOS DO CARTAO | PAYMENTS-080 | IRREVERSIBLE | CHECK THE CARD DATA |
| 66 | ELO | CONTATE A CENTRAL DO SEU CARTAO | PAYMENTS-015 | IRREVERSIBLE | CONTACT YOUR CARD CENTER |
| 93 | ELO | CONTATE A CENTRAL DO SEU CARTAO | PAYMENTS-016 | IRREVERSIBLE | CONTACT YOUR CARD CENTER |
| 80 | ELO | VERIFIQUE OS DADOS DO CARTAO | PAYMENTS-043 | IRREVERSIBLE | CHECK THE CARD DATA |
| 81 | ELO | BLOQUEIO DE FUNÇÃO - PORTADOR [ECOM-81] | — | IRREVERSIBLE (unless the card/function is unlocked) | UNLOCK THE FUNCTION/CARD |
Merchant Advice Code (MAC) Mastercard
Mastercard masks sensitive decline reasons behind response codes 79, 82 and 83. It then sends a Merchant Advice Code telling you whether to retry the transaction.
Read Merchant Advice Code (MAC) — Mastercard on the Response Handling page. It carries the MAC values, the Getnet mapping and the guidance for each response code and MAC combination.
On this page
Errors